Je suis très heureuse de pouvoir vous remercier pour l'excellent travail que vous avez accompli pour me permettre de retrouver l'usage de la conduite automobile autonome et ce suite a un ACV. et une évaluation médicale recommandant une évaluation fonctionnelle par un ergothérapeute.

Aussitôt que je suis tombée sur le site ACT en cliquant ergothérapeute et saaq, j'ai su que vous étiez exactement ce qu'il me fallait pour regagner l'usage de mon permis de conduire et de mon autonomie. Vous avez eu confiance en mes capacités et malgré quelques revers, vous m'avez encouragée à poursuivre ma démarche. J'ai ainsi pu retrouver la confiance nécessaire pour réussir. Je n'hésiterai jamais à vous recommander à toute personne nécessitant un ergothérapeute.
Vous avez toute ma gratitude

–Michèle

Words cannot express how grateful my family and I are for all of your help. My father an 83 year old man with a lot of life left in him was made to feel that he was old and useless. His license revoked and no clear reason as to why. You gave us the time of day and listened to what we had to say. With your attentive ear and expertise you were quick to determine that a terrible mistake had been made. The diagnosis in my father’s file did not represent the man in front of you. You promised to help and help you did. You took charge of the situation and made the necessary calls providing us with feedback along the way.

Thank you for caring. You made all the difference, I truly believe that had this file been given to anyone else they would not have been able to handle and resolve the serious situation as well and efficient as you did. Your patience, compassion and dedication are exceptional.
Extremely grateful,

–Rita

My 88 year old father was recently tested to evaluate his cognitive and driving skills to determine whether or not he should continue to drive. I joined my dad and Susan in her office after the testing was complete, and the conversation that pursued was nothing short of the most professional and compassionate discussion I've ever witnessed. Susan's experienced opinion was that my father should no longer drive. The way she chose her words, and how she explained her conclusion to him, was incredibly clear to understand and was with such warmth, given that she was basically stripping my dad of his independence. She focused on all the positive things in his life, and stressed the importance of the main reason for him to no longer drive...which is "safety". She used many logical analogies for him to understand this new step for him.

Aside from the carefully chosen words, and the sincerity expressed by Susan, what impressed me most was the genuine feeling of warmth and kindness.  With nothing more to say, the conversation was clearly over, but with my father still refusing to "accept" the decision, she never gave the impression that we should leave. She allowed enough time for my dad to end the session when HE was ready. We never felt rushed, or that we were taking up more time than what was necessary.

My heartfelt thanks go to Susan for making this transition of my dad's lifestyle as easy to cope with as possible.

–Wendy Gruber